Comments on: Sky Box Warranty & Digital Services UK

By: gladys

gladys — Fri, 11 Jun 2010 11:46:46 +0000

i was misslead by digital services my bank had informed me that i was not the only one with this problem i thounght i was getting this cover though sky but they have no dealings with that company and i cancelled my direct debit but i still get a letter saying they have teamed up with london and general insurance when i phoned them about this cover the girl was rude and i said this cover should be covered by a insurance but she said that was not needed but today i get this letter well i am with sky now they should not say they are with sky by the way i am a pensioner and on the letter they have my name wrong so it proves they do not listen to what u have to say

By: Tom Webb

Tom Webb — Fri, 02 Apr 2010 08:53:52 +0000

I have just used Digital Services for the 3rd time for my out of warrenty system, this time for the Sky + box.
I was under the impression that I was covered for Multi Room, but it transpired that I wasn’t, which was probably correct by the price of the cover. After a few minutes of ‘argument’ with them over the lack of cover, they agreed that if I upped my cover they would do the repair retrospectively. Their engineer was here within 48 hours, job done.
I have nothing but praise for this company, a very rare commodity nowadays.

By: Elliot

Elliot — Sun, 28 Mar 2010 23:47:11 +0000

@ Mills, Sky in fact pay Domestic & General to provide the protection on their behalf and this is the BIG difference between D&G and other warranty providers.

By: Mills

Mills — Sat, 27 Mar 2010 14:13:34 +0000

Very true, I had a similar experience when Sky protect tried to offer me cover and claimed that they were actually Sky, I rang Sky who confirmed this, but when I researched further it tranpired that they are not at all, another phone call to Sky asking specifically and it turns out that they only say they are AUTHORISED by Sky, they’re nothing to do with them! The only difference between them and everyone else is that they pay to use the Sky logo which is why they are more expensive! I’ve done my own research and so far I’ve found Satellite Repair Services to be the cheapest one offering total cover, I’ve now signed up with them and have everything in writing confirming that if ANYTHING goes wrong with my Sky equipment it will be sorted at no cost within 48 hours! Result!

By: lyndsey

lyndsey — Wed, 10 Mar 2010 21:46:42 +0000

That is really good to know!! i actually work for Digital Services Uk LTD and i am glad someone appreciates our service…we do try and keep our customers as happy as possible, and i think we offer a very competitive cover and service on sky equipment…we have been slated in the past but only for the fact that SO many companies have such similar names…we found it very hard to get business at one point because of digital sattelite in liverpool…who now work under about 4 different names…we have recently been bought into by a very large and well known company…as they think we work well and they can benefit from the way we work and treat our customersx

By: James

James — Tue, 02 Feb 2010 15:51:19 +0000

Thanks for the post, glad to someone who looks at both sides first, rather then just slating off one.

By: David Thomas

David Thomas — Thu, 26 Nov 2009 14:56:21 +0000

Thanks very much for this post. I am in exactly the same situation and this company digital services call me every other day!!